FAQ

Frequently asked questions

Sizing, shipping, returns, and who we are. Can't find it? Email info@kidoriman.com.

Sizing

What size should I order?

Start with the size chart on each product page, and compare it to your own measurements:

For pants

  • Waist: around your body just below the belly button, where your pants naturally sit
  • Hips: around the widest part
  • Thigh: around the fullest part of your thigh
  • Outseam / length: from the top of the waistband to the bottom of the hem, along the outer side of the leg

For tops

  • Chest: around the fullest part, tape flat and level
  • Shoulders: straight across your back, edge to edge
  • Sleeve length: from the shoulder seam to the end of the sleeve

Ordered before? Measure again. We updated our sizing to standard US sizing, so your previous size may have changed.

Between sizes on pants? Size up for a relaxed fit, or stay true to size for a cleaner look. Still not sure? Email info@kidoriman.com with your measurements and we'll point you in the right direction.

Do the items run true to size?

Yes. Everything is designed to standard US sizing. Fit still varies by style: the Shinu has a more structured fit, while the Kireina is more relaxed. Each product page has fit notes for that style.

The safest move: measure your waist and hips and compare them to the size chart before you order.

What size is the model wearing?

That's Jie. He's in every one of our product photos. He's 6'0" (183 cm), 158 lbs (72 kg), and wears size L.

Shipping

When will my order arrive?

Estimated delivery, in business days:

USA

  • Standard, West Coast and non-mainland US: 1-5
  • Standard, East Coast and Central US: 5-10
  • Express: 1-2, processed the same day if ordered before 11 AM PST / 2 PM EST

International

  • Canada: 8-20
  • Europe: 8-20
  • Australia and New Zealand: 10-20
  • Other countries: 10-25

How much does shipping cost?

United States

  • Free shipping on orders over $85
  • Standard: $9.95
  • Express (2-day): rate shown at checkout

Orders to Hawaii, Alaska, Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO addresses ship at a flat $19.95. Carrier costs to these locations are higher, so free shipping and Express aren't available there.

Package protection is optional, added at checkout, for US orders only. It covers your return shipping if you send something back.

International

Most locations: $9.95. Some locations cost more, and the rate for your country shows at checkout.

Do you ship internationally?

Yes, to most countries. Because of high shipping costs, there are some locations we can't serve right now. If your country isn't available at checkout, it's likely on that list.

For the full list, or to ask about your location, email info@kidoriman.com.

Will I have to pay import duties or customs fees?

Possibly. Import taxes and customs fees are set by your country and paid by the recipient. They aren't included in your order total, and we have no control over them.

If you refuse a delivery because of customs fees, the order isn't eligible for a refund or replacement. Not sure what to expect? Check with your local post office or customs office before ordering.

How do I track my order?

Enter your order details on our Track Your Order page.

Orders and payment

Can I change or cancel my order?

Yes, within 24 hours of placing it and only if it hasn't shipped yet. We often fulfill orders within a few hours, so the sooner you reach out, the better.

Email info@kidoriman.com with your order number. Once an order has shipped, we can't change or cancel it. You'll need to receive it first, then start a return.

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Venmo. All prices are in USD. Cash on delivery isn't available.

Installment payment options are available with Shop Pay. Rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

How do bundles work?

Pick multiple items at a better combined price. Choose your products and sizes, and the discount applies automatically at checkout. No code needed.

You can return part of a bundle. See Returns below.

Do you sell gift cards?

Returns and exchanges

What is your return and exchange policy?

You have 90 days from the day your order ships to return or exchange. Items must be unused, in the condition you received them, with tags attached.

Choose an exchange, store credit, or a refund to your original payment method.

How do I start a return?

Go to returns.kidoriman.com. Enter your order number and the email or zip code you used at checkout, then pick your items and what you want back. Everything happens in the portal.

What are my options?

  • Exchange: swap for a different size, color or product. Browse the full site and apply your return value at checkout. If the new item costs more, you pay the difference. If it costs less, the rest stays as store credit.
  • Store credit: issued as a gift card. Use it any time, on anything.
  • Refund: back to your original payment method.

Do I pay for return shipping?

US orders: if you added package protection at checkout, your return shipping is covered. If not, a flat handling fee applies, at the rate in effect on the day you start your return. You'll see the amount in the portal before you confirm. Package protection doesn't exempt your order from final sale or other store policies.

International orders: prepaid labels and package protection aren't available outside the US, so return shipping is at your cost.

Original shipping fees are non-refundable.

How do I send it back from the US?

  1. Pack the items securely, in the original packaging if you still have it.
  2. Attach the label from the portal.
  3. Drop the package off at your nearest carrier location within 28 days.

How do I send it back from outside the US?

Start your return at returns.kidoriman.com, then:

  1. Pack the item securely with the packing slip from the portal inside.
  2. Ship with a tracked and insured method.
  3. Label the parcel RETURNED GOODS to help avoid customs charges.
  4. Email your tracking number and order number to returns@kidoriman.com so we can follow it.

Ship to:
Kidoriman
1715 Rosecrans Ave.
Gardena, CA 90249
United States

You're responsible for any taxes, duties and clearance charges. Keep your receipt until your refund is processed. If duties and taxes are refused on delivery, the cost of returning the parcel to us comes out of your refund.

My item arrived damaged or wrong. What do I do?

Don't ship it back. Start a return at returns.kidoriman.com, pick the reason, and upload a photo or short video. Then choose a replacement, store credit or a full refund, and keep the item.

This covers manufacturing defects, damage on arrival, the wrong item and the wrong size shipped. Report it within 30 days of delivery. Original shipping fees aren't refunded.

I bought a bundle. Can I return part of it?

Yes. Return any item on its own. Refunds are issued at the discounted price you paid for that item, not the full retail price.

When will I get my refund?

US returns: your refund is issued as soon as the carrier scans your package, so you don't wait for it to reach us. It can take 3 to 10 business days to show up, depending on your bank.

International returns: we refund once your parcel reaches us and we've checked the items. Transit usually takes 2 to 4 weeks.

Can I drop off a return in person?

No. All returns are sent by mail. Our facility isn't open to the public for drop-offs or order pickups.

Product care

How do I care for cotton, cotton blend and linen items?

  • Machine wash cold, delicate cycle
  • No bleach
  • Wash separately from towels or anything that sheds. Lint sticks to these fabrics.
  • Hang dry to prevent shrinkage

Some shrinkage after the first wash is normal.

How do I care for items with embroidery or print?

  • Hand wash only, turned inside out
  • Cold water, no bleach or harsh chemicals
  • Don't wring
  • Hang dry in the shade
  • If you need to iron, use low heat on the reverse side only

About Kidoriman

It's my first order. Can I trust you?

Fair question to ask any store you haven't bought from. We design our own clothes and hold our own stock, shipped by our warehouse partners.

Thousands of verified buyers have reviewed us, and every order comes with 90 days to return or exchange. Here's how we work

Do you dropship?

No. Every style is designed in-house, made by our partner factories, and checked by an independent inspection service before it ships. See how we make our clothes

I found similar pants on Amazon or AliExpress. Are they yours?

No. kidoriman.com is the only place we sell. Seen our pants somewhere else?

Are your reviews real?

Yes. Reviews on our site come from verified buyers, collected after their order arrives, many with photos. Read customer reviews

What does Kidoriman mean?

Kidori (キドリ) is Japanese for "putting on airs." We took it as a challenge. The story behind our name

Support

When is customer support available?

We usually reply fast. Our team is on Monday to Friday, business hours. Reach out on a weekend or holiday and we'll get back to you the next business day.

Email info@kidoriman.com, with your order number if you have one. Common questions get a quick automatic answer. If it doesn't solve it, just reply and a real person takes it from there.

Do you have a first-order discount?

Yes. Sign up for our emails and get 10% off your first order. The signup form is in the footer.

More about us

Still have a question?

Email info@kidoriman.com and include your order number if it's about an order. We usually reply fast, Monday to Friday.