Refund policy

Return and refund policy

We want you to love what you ordered. Every product page is written to give you the full picture before you buy, so you know exactly what's coming. If it doesn't work out, here's how we sort it out together. 

The short version 

  • 90 days to return or exchange from the day your order ships. Items unused, tags attached.

  • Exchange, store credit, or refund, your choice.

  • US: prepaid label in the portal. Free if you added package protection, flat fee if not.

  • Outside the US: you cover return shipping.

  • Start your return at returns.kidoriman.com.

Cancellations

Please check your order carefully before you place it. Size, color, quantity, and shipping address.

You can request changes or cancel within 24 hours of placing your order. Email info@kidoriman.com as soon as you can, since we often ship within a few hours.

Once an order has shipped we can't change or cancel it, even if that happens the same day you ordered. At that point you'll need to receive the item first, then start a return.

Returns

Products are eligible for exchange, store credit, or refund for up to 90 days from the day your order ships. To be eligible for a return, items must be unused, in the same condition as received, and have tags attached. Return steps differ by location, see below.

Bundles can be returned in part. Refunds are issued at the discounted price paid for that item, not full retail.

What we cover

Kidoriman will cover shipping costs and issue a full refund, store credit, or replacement for:

  • Items with manufacturing defects that make them impossible to use

  • Items that are different from what was ordered

  • Items where the wrong size was shipped

  • Items damaged upon receipt

For any of the above, start a return at returns.kidoriman.com, select the reason, and upload a photo or short video. No need to return the item. Please report within 30 days of delivery. Reports made after 30 days will not be eligible for a refund or replacement.

What the buyer covers

The buyer is responsible for return shipping costs when:

  • The item doesn't meet personal expectations

  • The selected size doesn't fit (please use our measurement guides before ordering)

  • An exchange for a different product is requested

Original outbound shipping fees are non-refundable under any circumstances and will not be credited in disputes or chargebacks.

US orders: if you paid the package protection fee at checkout, your return shipping is already covered.

United States returns

Start your return at returns.kidoriman.com. Enter your order number and the email or zip code used at checkout. 

Choose what you want back

Exchange. Swap for a different size, color, or a different product entirely. Browse the full site and apply your return value at checkout. If the new item costs more, you pay the difference. If it costs less, the remainder stays as store credit.

Store credit. Issued as a gift card you can use any time on anything.

Refund. Returned to your original payment method.

Then send it back

  1. Securely pack items. If available, please use original packaging.

  2. Attach your return label to the package.

  3. Drop off the package within 28 days to your nearest carrier location.

Return shipping

Package protection is available at checkout on US orders only. If you added it, return shipping on eligible items is covered.

If you didn't, a flat handling fee applies. The fee is set at the rate in effect on the day you start your return, and the amount is shown in the portal before you confirm. It is usually higher than the cost of package protection at checkout.

Package protection does not exempt your order from final sale or other store policies.

Worldwide returns

Prepaid labels and package protection are not available outside the US. Return shipping is at your cost. 

How to return

  1. Start your return at returns.kidoriman.com. Enter your order number and the email or zip code used at checkout.

  2. Choose your items and whether you want a refund, store credit, or an exchange.

  3. Pack the item securely with the packing slip from the portal inside.

  4. Ship it back using a method with tracking and insurance.

  5. Email your tracking number and order number to returns@kidoriman.com so we can track the parcel on our end.

Ship to:
 Kidoriman
 1715 Rosecrans Ave.
 Gardena, CA 90249
 United States

Before you ship

  • Label the parcel RETURNED GOODS to help avoid customs charges

  • You are responsible for any applicable taxes, customs duties, and clearance charges

  • Keep a copy of your return receipt until your refund has been processed

  • If you refuse to pay duties and taxes on delivery, the cost of returning the parcel to us will be deducted from your refund

Refunds

US returns.

Your refund is issued as soon as the carrier scans your package, so you don't wait for it to reach us.

International returns. 

We refund once your parcel reaches us and we've checked the items. Transit usually takes 2 to 4 weeks.

Refunds are applied to your original payment method and can take 3 to 10 business days to appear, depending on your bank.

Haven't received your refund:

  • Check your bank account again

  • Contact your credit card company, processing times vary

  • Contact your bank, refunds may take additional time to post

If you've done all of the above and still haven't received your refund, contact us at returns@kidoriman.com.