Shipping

What is the shipping time? When will my order arrive?

USA: 6-8 business days
Canada: 7-10 business days
Europe: 7-10 business days
Australia / New Zealand: 10-20 business days
Other countries: 10-25 business days

Shipping rates: US orders

• US: $9.95 shipping. Free shipping is available for orders above a certain rate inside USA (rate may vary, please see details in checkout).

• For remote locations within the USA, rate is $29.95 (for all order amounts): Guam, Hawaii, Puerto Rico, Marshall Islands, Alaska, Northern , Mariana Islands, U.S. Virgin Islands.

Shipping rates: International orders

• Please be advised that the recipient is responsible for paying import duties, i.e. custom tax and/or handling fees.

• We suggest that you contact your local post office regarding import duties.

• We have a minimum $9.95 shipping rate for most locations outside the US, with some exceptions, as mentioned below.

• The following locations shipping rate is  $19.95: Kosovo, Malta, Monaco, Vatican City, Slovakia, Slovenia, Vietnam

• The following locations shipping rate is  $29.95: Åland Islands, Andorra, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bangladesh, Barbados, Belize, Bermuda, Bhutan, British Indian Ocean Territory, British Virgin Islands, Cambodia, Cayman Islands, Christmas Island, Cocos (Keeling) Islands, Curaçao, Dominica, Dominican Republic, Faroe Islands, Gibraltar, Greenland, Grenada, Guatemala, Guernsey, Haiti, Honduras, Indonesia (except Bali), Jamaica, Jersey, Jordan, Laos, Lebanon, Liechtenstein, Montserrat, Nicaragua, Moldova, Montenegro, New Caledonia, Oman, Norway, Qatar, Pakistan, Saudi Arabia, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, St. Vincent & Grenadines,  Svalbard & Jan Mayen, Trinidad & Tobago, Turkey, Turks & Caicos Islands, United Arab Emirates, U.S. Outlying Islands

• The following locations shipping rate is $49.95: Iceland, Kyrgyzstan, Mongolia, Myanmar (Burma), Nepal, Palestinian Territories, Tajikistan, Turkmenistan, Yemen

• The following locations shipping rate is  $69.95: Armenia, South Africa

• At the moment, due to high shipping rates, we can't provide service to the following countries: Afghanistan, Albania, Algeria, Angola, Argentina, Ascension Island, Bahamas, Bahrain, Belarus, Benin, Bolivia, Bosnia & Herzegovina, Brunei, Botswana, Burkina Faso, Burundi, Cape Verde, Caribbean Netherlands, Cameroon, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Colombia Ecuador, Djibouti, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Georgia, Guadeloupe, Guinea, Guinea-Bissau, Guyana, India, Iraq, Isle of Man, Kazakhstan, Kenya, Kuwait, Lesotho, Liberia, Libya, Mauritius, Nigeria, North Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mayotte, Morocco, Mozambique, Namibia, Niger, Panama, Paraguay, Peru, Portugal (Madeira), Réunion, Russia, Rwanda, Serbia, St. Helena, São Tomé & Príncipe, San Marino, Senegal, Seychelles, Sierra Leone, Sri Lanka, Somalia, South Sudan, Sudan, Suriname, Tanzania, Tristan da Cunha, Tunisia, Togo, Uganda, Ukraine, Uruguay, Uzbekistan, Western Sahara, Zambia, Zimbabwe, Venezuela, Madeira Islands (Portugal), Balearics and the Canary Islands (Spain), Greenland

Which countries do you ship to?

We ship worldwide, with few exceptions.

At the moment, due to high shipping rates, we can't provide service to the following countries: Afghanistan, Albania, Algeria, Angola, Argentina, Ascension Island, Bahamas, Bahrain, Belarus, Benin, Bolivia, Bosnia & Herzegovina, Brunei, Botswana, Burkina Faso, Burundi, Cape Verde, Caribbean Netherlands, Cameroon, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Colombia Ecuador, Djibouti, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Georgia, Guadeloupe, Guinea, Guinea-Bissau, Guyana, India, Iraq, Isle of Man, Kazakhstan, Kenya, Kuwait, Lesotho, Liberia, Libya, Mauritius, Nigeria, North Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mayotte, Morocco, Mozambique, Namibia, Niger, Panama, Paraguay, Peru, Portugal (Madeira), Réunion, Russia, Rwanda, Serbia, St. Helena, São Tomé & Príncipe, San Marino, Senegal, Seychelles, Sierra Leone, Sri Lanka, Somalia, South Sudan, Sudan, Suriname, Tanzania, Tristan da Cunha, Tunisia, Togo, Uganda, Ukraine, Uruguay, Uzbekistan, Western Sahara, Zambia, Zimbabwe, Venezuela, Madeira Islands (Portugal), Balearics and the Canary Islands (Spain), Greenland

Do I need to pay for import fees on my order?

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient.

What are the payment methods Available?

Payment methods that can be used are: Visa, MasterCard, American Express and PayPal. Cash on delivery as of now, is not available.

Note that all prices on our website are in USD.

changes & cancellations

CAN I CANCEL MY ORDER?

You can cancel your order during the first 24 hours. After 24 hours you will have to wait to receive the product and make the return.

CAN I MODIFY AN ORDER ALREADY MADE?

You can modify your order during the first 24 hours. After 24 hours you will have to wait to receive the product and send it back.

Refunds & Exchanges

If you are not completely satisfied with your purchase, you have 90 days after your parcel was delivered to return your items back to us.

In order to process a refund, the goods must be returned to us intact, unworn, undamaged and with tags attached.

Who pays for shipping back the items (return & exchange)?

The buyer is responsible for a return and exchanges, if:

• The product does not meet customer expectations.
• The selected size does not fit the customer's measurements
• Customer simply want a change for another product or return it.

In which cases does Kidoriman pay for the return / exchange shipping costs?

We will be responsible for shipping costs and product refunds that those products that meet the following conditions:

  • Products with manufacturing defects that make it impossible to use.
  • The product or item received is totally different from what was ordered.
  • The size shipped out is not the same as the size placed in the order.
  • Your item is damaged upon receipt.
FAULTY & DAMAGED GOODS

We apologize for any inconvenience you may have experienced with your faulty item. We strive to provide the highest quality products and customer service, but unfortunately, human error can occur.

We would like to make it right by offering you the option to either receive a replacement or a full refund. Please contact us at info@kidoriman.com to initiate the return process and if you have any questions or concerns.

No need to return the damaged item received. Simply take a photograph/video and send it to info@kidoriman.com. Once we receive the photograph/video, we will issue a replacement or refund.

When will I recieve the returned payment?

Once received the returned items, we will endeavour to process the refund within 7-10 working days. Please allow up to 10 working days for the refundable balance to appear within your bank account – this time period is dictated by your bank and is out of our control.

Where should I send the returned items?

A returns label is not provided.
Customers must return their items at their own cost (except special cases - see above).

Package the item securely, including the
completed Return order form.

Choose a shipping method that provides
tracking and insurance.

The address for returns:

Name: KIDORIMAN

Attention: Itamar Taktuk

Address: 740 NW 29th Terrace, Lauderdale Lakes, Florida USA

Zip Code: 33311       

Phone: +1 (754) 300-6267

You will be responsible for all applicable tax’s customs duty, and clearance charges.

We recommend labelling the parcel RETURNED GOODS to avoid custom charges. Please ensure you keep a copy of your returns receipt until the your return has been received and refund processed.

Some deliveries may be subject to additional customs & import fees. If you refuse to pay duties & taxes, delivery costs for returning your parcel back to us will be subtracted on your order.

Can't find what you're looking for?

For any other inquiry please email us at info@kidoriman.com .

Our customer service team will get back to you as soon as possible, usually within 1-2 business days.

Please include your order number (if available).