Return & Refund Policy
At Kidoriman, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow our simple return and exchange policy.
- If you wish to cancel your order, please email us at email@example.com within 24 hours from the time the order was placed.
- Beyond 24 hours, orders will be considered final and ready to be shipped to your doorstep.
1. Eligibility for Return:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging, with tags attached.
2. Responsibility for Shipping Costs:
- Kidoriman will be responsible for shipping costs for products with manufacturing defects, incorrect items, or items damaged upon receipt. Simply send us a photo/video of the issue to firstname.lastname@example.org and we will process a replacement or refund. No need to return the affected items. Make sure to contact us within 30 days from delivery date.
- The buyer is responsible for shipping costs for returns and exchanges due to personal preference or incorrect size selection.
3. Timeline for Returns:
- Eligible items may be returned within 90 days from the date you received the item.
- Damaged, missing, or incorrect items reported after 30 days from the delivery date will not be eligible for a refund or replacement.
4. Size Selection:
We highly recommend following the measurement guide, table, and instructions found in each product description to ensure the correct size selection.
5. How long does it take to get a refund?
Once we receive and inspect your returned item, we'll send you an email notification of receipt. Your refund will then be processed promptly, with a credit applied to your original payment method within 1-5 business days.
6. For Late or Missing Refunds:
- Check your bank account again.
- Contact your credit card company, as it may take some time for your refund to be reflected.
- Contact your bank, as there may be a processing time before a refund is posted to your account balance.
- If you still have not received your refund after following these steps, please contact us at email@example.com.
7. Where should I send the returned items?
A returns label is not provided. Customers must return their items at their own cost (except special cases - see above).
- Package the item securely, including the completed Return order form.
- Choose a shipping method that provides tracking and insurance.
- The address for returns:
Attention: Itamar Taktuk
Address: 2740 NW 29th Terrace, Lauderdale Lakes, Florida USA
Zip Code: 33311
- Email firstname.lastname@example.org providing the following information regarding your return:
- Clearly state whether you are requesting a replacement or a refund for your returned item.
- Include the tracking number associated with your return.
- You will be responsible for all applicable tax’s customs duty, and clearance charges.
- We recommend labelling the parcel RETURNED GOODS to avoid custom charges. Please ensure you keep a copy of your returns receipt until the your return has been received and refund processed.
- Some deliveries may be subject to additional customs & import fees. If you refuse to pay duties & taxes, delivery costs for returning your parcel back to us will be subtracted on your order.
We hope that this policy provides you with the peace of mind to shop with confidence at Kidoriman. If you have any questions or concerns, please don't hesitate to contact us at email@example.com.