FAQs
When will my order arrive
Estimated Delivery, in business days:
USA:
- Standard:
- West Coast & non-mainland US: 1-5
- East Coast / Central US: 5-10
- USA Express: 1-2 (processed same day if purchased before 11 AM PST / 2 PM EST)
International:
- Canada: 8-20
- Europe: 8-20
- Australia / New Zealand: 10-20
- Other countries: 10-25
Do you ship internationally
Yes. We ship to most countries worldwide. Due to high shipping costs, we're currently unable to serve a number of locations. If your country isn't available at checkout, it's likely on the exclusions list.
For the full list of countries we can't currently ship to, or to ask about your specific location, email us at info@kidoriman.com.
When is customer support available
Monday to Friday, business hours. If you reach out on a weekend or holiday, we'll get back to you the next business day, usually within 1–2 business days.
Email: info@kidoriman.com. Include your order number if you have one.
For the full list of countries we can't currently ship to, or to ask about your specific location, email us at info@kidoriman.com.